Frequently Asked Questions

Browse our products, select your preferred size and color, and add the item to your cart. Review your cart, enter your delivery information, select your preferred payment method, and complete your payment. Once your order is successfully placed, you will receive an order confirmation.

If your order has not been processed or shipped, please contact our support team as soon as possible. We will do our best to accommodate changes to the size, color, quantity, or delivery address. Once an order has been shipped, changes may no longer be possible.

You can request cancellation before your order is shipped. Once the order has been dispatched, cancellation may no longer be possible. For prepaid orders, eligible refunds will be processed back to the original payment method.

After successfully placing your order, you will receive an order confirmation. You can also view your order status from the Orders section of your Chittram account.

Yes. You can add multiple products, sizes, colors, and quantities to your cart and complete them in a single order.

You can view your orders by signing in to your Chittram account and opening the Orders section. Your order details, items, payment status, and delivery status will be displayed there.

Orders are generally delivered within 3–7 business days after dispatch. Delivery times may vary depending on your location, courier availability, weather, holidays, and other unforeseen circumstances.

Shipping availability and charges are shown during checkout. If your order qualifies for free shipping, the shipping charge will automatically be reduced at checkout.

Yes. Chittram delivers to serviceable locations across India. Delivery availability is determined by the courier network and the address provided during checkout.

Once your order has been shipped, tracking information will be made available in your order details when supported by the courier. You may also receive tracking updates through your registered contact information.

The courier may attempt delivery again depending on their delivery policy. Please make sure your phone number and delivery address are accurate so the courier can contact you if required.

If your order has not arrived within the expected delivery period, please check your tracking information first. If you still need assistance, contact our support team with your order number and we will help you investigate the delay.

Please contact us as soon as possible and provide your order number along with clear photos or videos of the package and product. We will review the issue and help you with the appropriate resolution.

Eligible products can be returned or exchanged according to Chittram's return and exchange policy. Products must generally be unused, unworn, unwashed, and returned with their original tags and packaging.

Return and exchange requests should be submitted within the applicable return window mentioned on the product or order information. Please check your order details for the exact eligibility period.

Open your Orders section, select the relevant order, and choose the return option if the order is eligible. Follow the instructions to submit your return request. If you need help, contact our support team.

Yes, size exchanges may be available for eligible products, subject to availability. The product must meet the applicable exchange conditions.

Color exchanges may be available for eligible products and are subject to stock availability. If the requested color is unavailable, an alternative resolution may be offered.

Return eligibility may vary for sale, discounted, promotional, or special-offer products. Please check the product's return information before placing your order.

Products that have been worn, washed, damaged, altered, or returned without their original tags or packaging may not be eligible. Certain promotional or specially marked products may also be excluded.

The product should be unused, unworn, unwashed, undamaged, and in its original condition with all applicable tags and packaging intact.

Once a return or cancellation is approved and the refund is initiated, the amount may take several business days to appear in your original payment method. The exact timing depends on the payment provider and bank.

Return shipping arrangements depend on the reason for the return and the applicable return policy. If the product is defective, damaged, or incorrectly delivered, please contact support before sending it back.

We support the payment methods displayed at checkout. Depending on availability, these may include UPI, debit cards, credit cards, net banking, and other supported payment methods.

Yes. Online payments are processed through our secure payment gateway. Chittram does not directly store your complete card details.

Please do not make another payment immediately. Check your Orders section first and contact our support team with your payment reference or transaction details. We will verify the payment and help resolve the issue.

In most cases, failed transactions where money was deducted are automatically reversed by the payment provider or bank. If the amount is not reversed within the expected timeframe, contact us with your transaction details so we can help investigate.

Cash on Delivery is available only when it is shown as an option during checkout for your delivery address and order. If you do not see the option, it is currently unavailable for that order.

Please refer to the size chart available on the product page before ordering. Compare the measurements with a similar garment that fits you well to select the closest size.

The size chart is available on the relevant product page. We recommend checking the measurements before placing your order, especially if you are purchasing a product for the first time.

Fit can vary depending on the product style and design. Please use the product-specific size chart and fit information rather than relying only on your usual size.

Fabric composition varies by product. The material and relevant product details are listed on each product page so you can make an informed choice before ordering.

Please follow the care instructions provided with the product. In general, following the recommended washing, drying, ironing, and storage instructions will help maintain the product's appearance and quality.

We make every effort to display product colors accurately. However, the appearance of a color can vary slightly depending on lighting, photography, and your device's screen settings.

If a size is currently unavailable, you can check the product again later as stock may be replenished. You can also contact us to ask about expected availability.

Color availability varies by product. Available colors and variants are displayed on the individual product page.

An account may be required to use certain Chittram features and manage your orders. Creating an account also allows you to easily access your order history, wishlist, profile information, and other account features.

Select the account or login option on Chittram and follow the registration or sign-in process. Depending on the available authentication options, you may be able to sign in using supported email, phone, or social login methods.

Use the available account recovery or sign-in options on the login page. If you are still unable to access your account, contact our support team for assistance.

Sign in to your Chittram account and open your profile or account settings. You can update your available personal and delivery information from there.

Sign in to your account and open the Orders section. Your previous orders and their available details will be listed there.

Chittram Loyalty Points are rewards that can be earned through eligible purchases and other qualifying activities. They are designed to reward customers for shopping with Chittram.

You can earn loyalty points through eligible purchases and other activities that Chittram may introduce from time to time. The number of points earned may vary depending on the applicable offer or reward rules.

The number of points earned depends on Chittram's current loyalty program rules and any applicable promotions. Your earned points will be reflected in your account after the qualifying transaction is processed.

If your points are eligible for redemption, you can use them according to the redemption options available on Chittram. Available redemption options and minimum point requirements will be shown when applicable.

Loyalty points may be subject to an expiry period according to the applicable Chittram loyalty program terms. Any applicable expiry rules will be communicated when the program or points are issued.

If points were earned from a cancelled order, those points may be reversed. If points were used toward a cancelled order, the applicable points may be returned according to the cancellation and refund rules.

Points earned from a refunded purchase may be reversed. If you redeemed points for an order that is subsequently refunded, the points will be handled according to the applicable loyalty and refund rules.

No. Loyalty points are linked to the account that earned them and cannot normally be transferred to another Chittram account.

Select the wishlist or heart icon on a product. The product will be saved to your wishlist so you can easily find it again later.

Yes. You can use your wishlist to save products that you are interested in and return to them later.

No. Adding a product to your wishlist does not reserve stock. The product may sell out before you place an order.

Cart availability can change when products or variants go out of stock or when product information is updated. Please review your cart before checkout to make sure all items and quantities are still available.

No. Adding a product to your cart does not guarantee that the stock will be reserved. Availability is confirmed when your order is successfully processed.

You can contact our support team through the contact options provided on the Chittram website. Please include your order number when contacting us about an existing order so we can assist you faster.

Our customer support availability may vary. Please check the Contact Us page for the latest support hours and available contact methods.

We aim to respond to customer queries as quickly as possible. Response times may vary depending on the volume and complexity of requests.

For order-related questions, please provide your order number, registered contact information, and a clear description of the issue. Photos or screenshots may also be helpful for damaged, defective, or incorrect products.