Exchange & Return Policy

At Chittram, we want you to love what you wear. If something isn't quite right, you can initiate a request within our specified timeframe:

• Requests must be submitted within 7 days of the delivery date.
• All requests must be initiated through your Chittram account on our website.
• Requests received after the specified 7-day period may not be eligible for approval.

To maintain hygiene and product standards, the following items are strictly not eligible for exchange or return:

• Products purchased during clearance or final sale, unless received damaged or with manufacturing defects.
• Products that have been used, washed, altered, or damaged after delivery.
• Products without original tags or original packaging (where applicable).
• Products showing signs of wear, stains, perfume, deodorant marks, or any other indication of use.

To ensure a smooth, transparent, and swift resolution process for both parties, an uninterrupted unboxing video is mandatory for claims related to damaged or incorrect products.

Claims submitted without a valid unboxing video may require additional verification and could be declined if the issue cannot be independently verified.

Your exchange or return request may be approved for the following valid reasons:

Once your request is received, our resolution workflow operates as follows:

1. Our Quality Assurance (QA) team will review the submitted information and unboxing video.
2. If additional clarification or imagery is required, our support team will contact you promptly.
3. Upon approval, we will provide an appropriate resolution, which may include:
   • A replacement of the same product (subject to stock availability), or
   • An exchange for another product of equivalent value, or
   • A refund, where applicable and in accordance with applicable consumer laws.

• If the issue is due to our error or a manufacturing defect, Chittram will bear the complete shipping cost for return pickup and replacement delivery.
• If the exchange is requested for reasons not attributable to our error (where such exchanges are offered), standard shipping charges may apply.

• Orders can be cancelled anytime before they are shipped.
• If a cancellation request is successfully processed before dispatch, the applicable refund will be initiated automatically to your original payment method.
• Orders that have already been shipped cannot be cancelled but may be eligible for exchange or return in accordance with this policy.

• Please review the size chart, product description, and product images carefully before placing your order.
• If you need help selecting the right size or product, our customer support team will be delighted to assist you before you make your purchase.
• Processing timelines may vary depending on verification and logistics.

All exchange, return, and refund requests are subject to strict verification by our Quality Assurance team.